♡ SHIPPING & RETURNS ♡
Please allow 1-3 business days for your order to leave my studio. ♥ Feel free to contact me to inquire about rush processing. You will receive a tracking number via email when your package has shipped.
*Shipping times are estimates and can fluctuate*
WITHIN THE CONTINENTAL U.S.:
Orders are shipped via USPS First Class Mail (2-6 days in transit) or tracked USPS Priority Mail (2-3 days in transit) depending on weight and customer selection at checkout.
International orders are shipped via USPS First Class Mail International (ETA can vary drastically based on your location and postal system - please allow 2-4 weeks for delivery) or tracked USPS Priority Mail International (6-10 days in transit) depending on weight and customer selection at checkout.
Please also note that Lunar Queen does not cover customs/import fees and you should contact your local postal service with any questions about them. I can't be held responsible if you don't pick up your package because of these fees. You will be refunded for the cost of the item if returned to me, but your original shipping fee can't be refunded. Thanks for understanding!
Should there be any damage in transit please let me know within 3 days of delivery and include a photo (for insurance purposes). I will send you replacement item(s) right away at no additional charge to you, or a refund if no replacement is available.
INCORRECT ITEM RECEIVED?:
Please contact me - I will get the correct item sent your way ASAP! If the item is being returned to me, I will send you a prepaid shipping label.
DID YOU ENTER THE WRONG SHIPPING ADDY?:
Contact me ASAP to see if your order has shipped yet! Please note that I can't provide refunds for products that are delivered to the wrong address or go missing due an incorrect shipping address being entered at checkout. If the items is being "returned to sender", I can re-ship the item to you, but you will be responsible for the additional shipping cost. Thanks for understanding!
If you purchase a "pre-order" item along with items that are available now, the entire order will be shipped later with the pre-ordered item (the estimated ship date will be on the product page). Please place two separate orders if you need some of the goods faster, thanks!
I want you to love your stuff! ♥ In general, full-priced items may be returned within 7 days of delivery if they are in the same condition in which they were received (including in their original packaging, if applicable). After I receive the goods, I will refund the cost of the items (the original shipping fee can't be refunded). Please contact me to approve your return prior to shipping.
Please note: unless you are returning a defective/incorrect item (see above), you will be responsible for covering the return shipping cost.
Discounted items are not eligible for return.
ACCEPTANCE OF POLICIES:
Placing an order via this website confirms your acceptance of the above policies.